Due to the nature of our products we do not accept returns or offer refunds based on personal preference, disappointment with contents or receiving items that differ from expectations.
However, if an order arrives damages, faulty or incorrect please contact us within 14 days of delivery with photographs and details of the issue.
If an item is confirmed as damaged or faulty we will work with you to provide a replacement, partial refund or suitable alternative.
If the parcel is lost in transit please contact us and we will investigate the issue with the delivery provider.
Customer satisfaction is important to us and we will always do our best to resolve genuine issues fairly.